Last Updated: January 4, 2026
Introduction
This Shipping Policy explains how Nunzo ("we," "our," or "us") handles service delivery for workers and coolies booked through our platform. Since we provide on-demand services rather than physical products, this policy covers the terms and conditions related to service provision and worker arrival.
Service Delivery & Arrival
Arrival Time
- Workers and coolies typically arrive within 15-30 minutes of booking confirmation
- Exact arrival time depends on your location and current availability of service providers
- You will receive real-time updates about worker location and estimated arrival time
- In case of delays, you will be notified immediately with the updated arrival time
Service Area
Our services are currently available in major cities across India. Service availability varies by location. You can check service availability in your area through our app or website before booking.
Booking & Confirmation Process
- 1.Booking Request: Submit your service request through our app or website with your location and service requirements
- 2.Confirmation: You will receive a booking confirmation once a worker/coolie accepts your request
- 3.Tracking: Track the real-time location of your assigned worker/coolie through the app
- 4.Arrival: Worker/coolie arrives at your specified location and begins the service
- 5.Completion: Service is completed, and payment is processed according to the agreed terms
Service Quality Assurance
We ensure quality service delivery through:
- •All workers and coolies are verified and background checked
- •Regular training and quality checks for service providers
- •Real-time tracking and communication during service delivery
- •Customer feedback and rating system to maintain service standards
- •24/7 customer support for any issues during service delivery
Delays and Service Issues
In case of delays or service issues:
- •You will be notified immediately if there are any delays in service arrival
- •If a worker/coolie cannot arrive within a reasonable time, we will assign an alternative service provider
- •You have the right to cancel the booking if service is significantly delayed without penalty (subject to our Cancellation Policy)
- •For urgent matters, contact our customer support team immediately
Questions About Service Delivery?
If you have any questions about our service delivery process, please contact us:
Email: support@nunzo.co
Phone: +91 98765 43210