Last Updated: January 4, 2026
Introduction
Welcome to Nunzo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Personal Information
- Name, email address, and phone number
- Profile picture and identification documents
- Date of birth and gender (for verification purposes)
- Payment information (processed securely through third-party payment processors)
Location Information
We collect your location data when you use our Service to match you with nearby workers or coolies. This includes your current location, pickup and drop-off addresses, and location history for completed bookings.
Transaction Information
- Booking history and service details
- Payment transaction records
- Ratings and reviews you provide
Device and Usage Information
- Device type, operating system, and unique device identifiers
- IP address and browser type
- App usage patterns and preferences
- Crash reports and performance data
How We Use Your Information
- •To provide, maintain, and improve our Service
- •To process your bookings and facilitate transactions between users and service providers
- •To verify your identity and ensure the safety of our platform
- •To send you notifications about your bookings, account updates, and important service announcements
- •To personalize your experience and show you relevant service providers
- •To detect, prevent, and address technical issues, fraud, or security threats
- •To comply with legal obligations and enforce our Terms and Conditions
- •To analyze usage patterns and improve our Service's functionality
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- •Service Providers: With workers and coolies to facilitate bookings (limited to necessary information like name, phone number, and location)
- •Payment Processors: With third-party payment providers to process transactions securely
- •Legal Requirements: When required by law, court order, or government regulation
- •Safety and Security: To protect the rights, property, or safety of Nunzo, our users, or others
- •Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
Data Security
We implement industry-standard security measures to protect your personal information:
- •Encryption of data in transit and at rest
- •Secure authentication and authorization protocols
- •Regular security audits and vulnerability assessments
- •Access controls and employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
- •Access: Request a copy of your personal data
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your account and personal data
- •Objection: Object to processing of your personal data
- •Portability: Request transfer of your data to another service
- •Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@nunzo.co or through the app settings.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@nunzo.co
Support: support@nunzo.co
© 2024 Nunzo. All rights reserved.
